ServiceDesk Plus

ManageEngine ServiceDesk Plus – Help desk Software

ServiceDesk Plus
ServiceDesk Plus is in use by more than 20,000 IT managers worldwide to manage their IT help desk. IT assets and IT services. Built on the ITIL framework and web based ServiceDesk Plus is available in three different editions, Standard, Professional and Enterprise; simply select the version that contains the functional modules best suited to the needs of your organisation.

Integration with ManageEngine Desktop Central and with full mobile capability via the latest iPhone and android applications ServiceDesk Plus offers the IT technician a single intergrated console to fulfill IT service requests.


Key Modules Standard Edition
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalogue
  • CMDB
  • PO & Contract Management
  • Reports
  • Integrations
  • Asset Management
Help Desk Software

  • Self-Service Portal
  • Knowledge Base
  • Multi-site Support
  • SLA Management
  • Help Desk Reports
Professional Edition Enterprise Edition
Help Desk and Asset Management
Standard Edition Plus:

  • Help Desk Management
  • Agent based Asset Scanning
  • Software Asset Management
  • Asset Inventory Reports
  • Purchase & Contracts Management
Help Desk, Asset and ITIL Ready
Professional Editions Plus:

  • Incident Management
  • Asset Management
  • Problem Management
  • Service Catalog
  • Change Management
  • CMDB

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About iTaaS

iTaaS is the trusted name for managed IT services,web hosting,  IT project delivery and cloud computing solutions. iTaaS will meet all your business technology requirements with absolute service guarantees. As your Cloud Managed Service Partner, we will familiarize with your IT infrastructure so that we can manage it pro-actively as if it was our own.

Contact details

  • +263 772 722 333
  • info@itaas.co.zw
  • Odzi Court Eastlea, Harare