IT Support

We provide IT Support for Microsoft Windows systems

Our IT Support Service covers:

  • On-site, telephone and remote login support for Microsoft Windows systems.
  • Hardware supply and installation.
  • Microsoft Windows Server and Network Installation & Upgrade.

Support Service

Occasionally you will experience issues with your computer systems and need a helping hand. We offer our I.T. Support service in 3 ways:

  • On-Site – for those more complex issues that require ‘hands-on’ to the network.
  • Telephone – for simple ‘how-to-do’ requests
  • Remote Login – for issues encountered on a User PC, we take control of the device via the Log me In service.

As a rule of thumb, the majority of issues are resolved via the remote login support service. When we do have to come on-site, we are careful to minimise disruption and we are more than willing to undertake work ouside of normal office hours (including weekends).

The operating systems we support are:

  • Windows Server 2008
  • Windows SBS 2011
  • Windows Server 2012
  • Windows 7
  • Windows 8 & 8.1
  • Windows 10

We are a Microsoft Partner and have full access to the Partner Support Network to augment our own skill sets.

Installation Service

If you need a Windows network installing, iTaaS have the skills and experience you are looking for. We offer a complete service including:

  • Site Survey and Network Design
  • Hardware and Software Procurement
  • Server Configuration & Active Directory Setup
  • Group Policies
  • User Profiles and File Permissions
  • PC’s & Laptop Configuration, Printer Set Up & Sharing

You may decide not to have an in-house server but opt for a virtual server instead. We can also provision that for you!

Enquire Today!

About iTaaS

iTaaS is the trusted name for managed IT services,web hosting,  IT project delivery and cloud computing solutions. iTaaS will meet all your business technology requirements with absolute service guarantees. As your Cloud Managed Service Partner, we will familiarize with your IT infrastructure so that we can manage it pro-actively as if it was our own.

Contact details

  • +263 772 722 333
  • Odzi Court Eastlea, Harare